Our Privacy Policy
Apache Shops Ltd
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate the Services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Shopify.com platform. Shopify.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify.com’s data storage, databases and the general Shopify.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Shopify.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at contactus@apacheshops.com or send us mail to:
Apache Shops Ltd
3D Galliford Road
Maldon
CM94XD
UK
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at contactus@apacheshops.com or send us mail to:
Apache Shops Ltd
3D Galliford Road
Maldon
CM9 4XD
UK
Have any questions or concerns? We’re always ready to help! Call us on 01621 336 451 or send us an email
RETURNS
If you are not happy with your purchase made on our website- simply return it to us in its original condition, with your proof of purchase receipt within 28 days and we will issue you with a refund.
All sale items are final and non-returnable.
Please allow up to 5 working days to process refunds from the date of delivery to us. Refunds can take 3-5 Working days to show in your bank account once processed.
Unfortunately we do not offer free returns, or refunds for postage paid at this stage.
We advise to send parcels back with a signed/ tracked service. Please always keep proof of postage until you receive your refund monies back, otherwise this will alter your rights to a refund.
Please take extra care when trying on your purchases, as any self-made marks (such as make-up, self tan, lotions, perfumes etc.) may change your entitlement to a refund.
Please note that Apache Clothing shops are a completely separate entity and transactions conducted on this website are separate to those made in the Apache Clothing Stores, therefore all website returns can not be taken back to the shops for a refund. We apologise if this causes any inconvenience.
Lastly, If you receive the wrong item/ faulty item- We are very Sorry!!! If this should happen please get in contact with us by way of email within 30 days, leaving your preferred way of contact and we will get back to you as soon as possible, we aim to get back to you within 24hrs.
FAQ
Do you provide International delivery?
We deliver to England, Scotland, wales, USA and Spain.
How do I return an item?
Unfortunately, we do not offer free returns at this stage. All returns are to be sent with the returns form to:
Apache Shops
3D Galliford Road,
Heybridge,
Maldon,
Essex
CM9 4XD
What is your returns policy?
Please return items within 28 days for a refund. Please note we do not refund any postage costs.
Please refer to our Terms page for Christmas Returns.
How can I contact your couriers?
You will be notified by Royal Mail or DPD when your order has been dispatched. All point of contact can be found on the email or text you receive.
For all other delivery enquiries regarding DpD can be found on the website: